OMS435

Build Guided Experiences with OmniStudio

Request more info

Discover how to develop engaging, digital-first guided experiences using OmniStudio tools. In this class, our OmniStudio experts will show you how to use FlexCards, OmniScripts, and the OmniStudio Interaction Console to configure applications that elevate the user experience. You’ll learn how to retrieve and transform internal and external data using declarative OmniStudio data tools to get a 360-degree view of customer accounts, empowering you to quickly deliver high-quality, consumer-grade experiences that your users expect.

Course Highlights

Location

In-class / Virtual

Schelude

40 hours

List

Delivered by Trailhead certified instructors

Group

Training for an official Salesforce certification

Official
Course
Salesforce Authorised Training Centre

Outcomes

When you complete this course, you will be able to:

  • Create FlexCards and build an OmniStudio Interaction Console to improve customer experience.
  • Create OmniScripts to ensure productive, consistent user engagement.
  • Use Integration Procedures to execute complex operations on the server and incorporate external data sources.
  • Create and modify DataRaptors to get data from Salesforce, transform data, and save data back to Salesforce.
  • Create Calculation Matrices and Calculation Procedures to execute data lookups and calculations.

Who is it for?

This course is designed for platform developers, UI developers, solution architects, and technical architects who are responsible for the setup, configuration, or maintenance of OmniStudio applications or Salesforce Industry Cloud apps. This class is recommended for anyone looking to earn their Salesforce Certified OmniStudio Developer credential.

Requirements

  • You should have a solid understanding of basic Salesforce concepts and functionality, including Lightning Web Components (LWC), as well as experience working with relational databases and familiarity with JSON.
  • Ideally, you hold the Salesforce Administrator or Salesforce Platform Developer I credential.

Content & Methodology

  • Explore OmniStudio Tools and Resources
  • Learn the Benefits and Features of OmniStudio LWC and Component Types
  • Design and Build Parent and Child FlexCards
  • Assign Data Sources to FlexCards, Including External Data Sources
  • Configure Fields to Display Data and Configure Actions to Launch OmniScripts from FlexCards
  • Configure FlexCard Flyouts to Display Additional Data
  • Configure Conditions to Display Different Flexcard States
  • Build an OmniStudio Interaction Console
  • Design and Build Simple and Complex OmniScripts
  • Configure OmniScript Elements such as Type Ahead Blocks
  • Configure Element Properties such as Branching Conditions
  • Configure Simple Error Checking
  • Add External Data to an OmniScript
  • Connect an Interaction Launcher to a Console Toolbar
  • Learn How OmniStudio uses Salesforce sObjects and Fields
  • Learn How Data Flows Between OmniScripts and Integration Procedures
  • Build Integration Procedures and DataRaptors for OmniScripts and FlexCards
  • Use a DataRaptor to Transform FlexCard Data JSONs
  • Build Calculation Matrices and Procedures
  • Test and Troubleshoot Components in the OmniStudio Interaction Console

Download the brochure of this course

Master Salesforce with ISDI CRM

ISDI CRM is a joint project between ISDI and Salesforce to offer official training which will allow professionals to acquire the necessary technical and business skills to master Salesforce and boost their employability and competitiveness. Join our community.

Why ISDI CRM?

Salesforce Certifications for Business

Train your teams with the Salesforce certifications and personalized training based on your business goals.

Salesforce for business

They already trust us

Solutions for Companies
Solutions for Companies
Solutions for Companies
Solutions for Companies
Solutions for Companies
Solutions for Companies
Solutions for Companies
Solutions for Companies
Solutions for Companies
Solutions for Companies
Solutions for Companies
Solutions for Companies

Stay tuned!

Subscribe and stay tuned for the latest news and updates

We use our own and third-party cookies to improve our services by analyzing your browsing. If you continue browsing it will mean that you consent to its use. More information in our Cookies Policy more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close