Ecosystem

Find out more about the Salesforce ecosystem through our articles, testimonals, interviews ...

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Analysis

Expand your Marketing Cloud capabilities with Audience Studio

In multiple occasions, what we see inside organizations is that the business intelligence is located in silos and we must consider the integration of disciplines and technologies as the first step to obtain value.

26 November 2020
Expand your Marketing Cloud capabilities with Audience Studio
Analysis | News

The modernization and digitization of companies in times of a pandemic

We know that is sometimes hard to avoid the temptation of yearning for the past, especially in times of uncertainty like the one we have suffered from the irruption of the pandemic in our daily lives. 2020 will be a crossed out year in many calendars.

25 November 2020
The modernization and digitization of companies in times of a pandemic
Analysis

Let's talk about Einstein

It's no mystery that data is at the core of today's challenges – and opportunities – faced by organizations. Data is everywhere – generated at every step of the customer journey and all over the business lifecycle – and organizations are actively looking to utilize this data effectively.

23 November 2020
Let's talk about Einstein
Analysis

Mulesoft, the software of integration between systems

In recent times the whole world has suffered, and it is still suffering the effects of the COVID-19 pandemic. We have heard, especially from the news media and social networks, about the need for companies or organizations to face what is known as digital transformation. But this concept is nothing but new, due to the irruption –among many others-, of mobile technology, cloud tech, social media, Big Data and analytics, the Internet of Things (IoT), etcetera.

15 October 2020
Mulesoft, the software of integration between systems
Analysis

From the On-Premise CRM to the cloud with Service Cloud

On-premise CRM solutions are software products that exists since the 1980s with the first client databases, which evolved in time as a solid technology for supporting business management processes of companies.

13 October 2020
From the On-Premise CRM to the cloud with Service Cloud
Analysis

Salesforce and the Ecosystems of the Digital Supply Chains

Although there are many types of businesses and organizations, many of them are different from each other, and we can observe that traditionally their supply chains have been lineal. They were lacking in synchronism, with little digitalization, with delays in integrations, and without much visibility and collaboration between the processes and systems of the connected departments and / or companies.

09 September 2020
Salesforce and the Ecosystems of the Digital Supply Chains
Analysis | Marketing

Standard administration and connectivity in Salesforce Marketing Cloud: The role of the Admin

In our ecosystem there is an essential component which is the Salesforce Administrator. However, the role this profile plays does not apply in the same way to Salesforce Marketing Cloud (SFMC), because it is a very different platform to the others of the environment.

29 July 2020
Standard administration and connectivity in Salesforce Marketing Cloud: The role of the Admin
Marketing

A quick introduction to social studio

Whenever we talk about Salesforce we immediately think of platforms such as Sales Cloud, Marketing Cloud, Service Cloud, or Commerce Cloud. We probably relate it as well to solutions for CRM, analytics, integrations, and apps, or to communities as Trailblazer or Partners.

28 July 2020
A quick introduction to social studio
Analysis | Marketing

Integrating Salesforce CMS with Salesforce Commerce Cloud B2C

Salesforce CMS joined the Salesforce ecosystem in November 2019, extending the service offering to customers while improving integration and cohesion with all other business management products.

24 July 2020
Integrating Salesforce CMS with Salesforce Commerce Cloud B2C
Marketing

Learn about Salesforce and improve your digital skills

After this call to create new “digital ninjas”, we are only looking forward for you to feel an urge to know more, learn more and understand where your next steps are in the Salesforce ecosystem, according to your expertise and interests.

16 July 2020
Learn about Salesforce and improve your digital skills
Marketing | Sales

What is a customer-centric experience?

Salesforce believes it is essential to put the customer at the centre of a business. That belief is not just part of its sales strategy; it permeates every aspect of a philosophy aimed at creating value not only for the company itself but also for its customers.

08 July 2020
What is a customer-centric experience?
Employability

How Salesforce can help boost your career

Salesforce can help you revitalise your career, no matter your current position or future outlook. From basic knowledge to specialist information, the Salesforce ecosystem is alive and constantly changing. So don’t miss out on this opportunity!

08 July 2020
How Salesforce can help boost your career
Analysis

Salesforce and the resilient digital transformation

We are frequently facing or immersed in digital transformation projects or another kind of technological projects, where in addition to aligning them with strategic plans and platforms – chosen systems-, we also have to consider other exogenous factors, like the one we have recently lived (COVID-19). In cases like this, companies, employees and clients additionally demand that those transformational programmes must be resilient to any type of vulnerabilities or adversities, which should be better prepared and minimize its potential impact.

02 July 2020
Salesforce and the resilient digital transformation
Brand

Experts and students rate the digitalization of classes at ISDI CRM driven by COVID-19

It is necessary to have the right adaptation tools to properly face a disruptive situation. Today we will go on with our analysis of the digitization of our classrooms due to the COVID-19 crisis.

02 July 2020
Experts and students rate the digitalization of classes at ISDI CRM driven by COVID-19
Brand

Why is Salesforce the world’s number one CRM?

Salesforce is a company that enjoys international success. It has a powerful customer base and offers the market’s best valued CRM, along with a series of cloud-based applications for all kinds of industries and needs.

29 June 2020
Why is Salesforce the world’s number one CRM?
Marketing

Journey Builder: the Salesforce tool for building personalised customer journeys

Automating your marketing brings you closer to your customers and helps you provide better, quicker and anticipated responses. Journey Builder offers you everything you need to achieve those goals in a simple and straightforward way.

23 June 2020
Journey Builder: the Salesforce tool for building personalised customer journeys
Brand

Making classes digital during COVID-19

Today, we are interviewing Daniel Álvarez Martínez about making classes digital and the way the strict measures surrounding the pandemic and the lockdown presented ISDI CRM with an unprecedented challenge.

22 June 2020
Making classes digital during COVID-19
Marketing

Evergage: the real-time personalization and customer data platform

A few weeks ago, we hosted a webinar where we talked about Evergage, the real-time personalisation and customer data platform that has been recently acquired by Salesforce.

17 June 2020
Evergage: the real-time personalization and customer data platform
Marketing

Learn about Salesforce and improve your digital skills

After this call to create new “digital ninjas”, we are only looking forward for you to feel an urge to know more, learn more and understand where your next steps are in the Salesforce ecosystem, according to your expertise and interests. 

17 June 2020
Learn about Salesforce and improve your digital skills
Sales

Sales Cloud: best sales platform to understand the customer and drive growth

Today we are reviewing the platform from Salesforce aimed at Sales departments, called Sales Cloud. This cloud-based platform shines, especially today, because of its competitiveness towards resuming activity working remotely, from home.

28 May 2020
Sales Cloud: best sales platform to understand the customer and drive growth
Marketing

What is Salesforce Marketing Cloud?

We present one of the most requested Salesforce platforms, Marketing Cloud, aimed at marketing professionals who are eager to obtain the highest return from investment through understanding customers and offering them what they’re really interested in.

26 May 2020
What is Salesforce Marketing Cloud?
Brand

Salesforce: cloud-based customer relationship management

Salesforce is one of the most innovative CRMs in the market. With these kind of online platforms, customer relationship management was never that easy to handle. Learn more about the highlights of Salesforce.

25 May 2020
Salesforce: cloud-based customer relationship management
Employability

Technology as the engine of work 4.0

The fast and constant evolution of technology has resulted in an extraordinary growth of the job market, which demands professionals trained in digital skills constantly evolving and with a high capacity of adaptation to new realities.

16 April 2020
Technology as the engine of work 4.0
Analysis

What is Tableau and how can it help your business

If you are reading this document it may be because you have heard about Tableau or you have seen visual analytics made with Tableau on Tableau Public. Maybe one of your colleagues has shown you the benefits of using Tableau, and its focus on these visual analytics, designed to obtain insights and gather business intelligence rapidly. All these factors are ever more important nowadays and both small family businesses and large corporations are increasingly demanding it.

13 April 2020
What is Tableau and how can it help your business
Brand

ISDI and Salesforce join efforts with ISDI CRM

The business school ISDI and the CRM platform Salesforce join forces for a training of professionals project: in Spain, ISDI CRM will be an essential core in the creation of new profiles, proficient in the highly demanded Salesforce technology.

06 April 2020
ISDI and Salesforce join efforts with ISDI CRM
Brand

What is a CRM and why you need one?

Widely spread across the corporate world, CRM tools are essential today for the correct functioning of the relationship between companies and their clients. Putting these clients in the center of the business has to be the ultimate goal and the aim of every strategy, using the most potent CRM solutions.

26 March 2020
What is a CRM and why you need one?

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