ISDI CRM is a partnership between ISDI and Salesforce to create a world-class learning experience for professionals and individuals from the Salesforce ecosystem, offering official training that will boost your technical and business skills to improve your employability and competitiveness.
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Discover the Salesforce ecosystem, the number 1 CRM on the market. You will find at ISDI CRM a wide range of training courses designed to help you obtain official certifications and learn to use the tools of the platform.
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"ISDICRM allows us to quickly gain a better understanding of Salesforce capabilities. We are now able to make a bigger impact on our clients"
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Read news about the Ecosytem through our articles, testimonies, interviews ...View all our insights
In recent times the whole world has suffered, and it is still suffering the effects of the COVID-19 pandemic. We have heard, especially from the news media and social networks, about the need for companies or organizations to face what is known as digital transformation. But this concept is nothing but new, due to the irruption –among many others-, of mobile technology, cloud tech, social media, Big Data and analytics, the Internet of Things (IoT), etcetera.
On-premise CRM solutions are software products that exists since the 1980s with the first client databases, which evolved in time as a solid technology for supporting business management processes of companies.
Although there are many types of businesses and organizations, many of them are different from each other, and we can observe that traditionally their supply chains have been lineal. They were lacking in synchronism, with little digitalization, with delays in integrations, and without much visibility and collaboration between the processes and systems of the connected departments and / or companies.
In our ecosystem there is an essential component which is the Salesforce Administrator. However, the role this profile plays does not apply in the same way to Salesforce Marketing Cloud (SFMC), because it is a very different platform to the others of the environment.
Whenever we talk about Salesforce we immediately think of platforms such as Sales Cloud, Marketing Cloud, Service Cloud, or Commerce Cloud. We probably relate it as well to solutions for CRM, analytics, integrations, and apps, or to communities as Trailblazer or Partners.
Salesforce CMS joined the Salesforce ecosystem in November 2019, extending the service offering to customers while improving integration and cohesion with all other business management products.
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